Shipping Policy

Order Processing:
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive a notification once your order has been dispatched.

Shipping Rates and Delivery Times:
Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping (Australia): 2–7 business days

• Express Shipping (Australia): 1–3 business days

Delivery times are estimates only and may vary due to carrier delays or external factors outside our control.

Shipping Carriers:
We use reputable postal and courier services to ensure your order arrives safely and efficiently.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email so you can monitor its progress.

Incorrect Address:
It is the responsibility of the customer to ensure that all shipping details are correct at the time of purchase. Pitstop Biologics is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Shipments:
If your order is significantly delayed or appears lost in transit, please contact us at admin@pitstopbiologics.com and we will assist you in resolving the issue with the shipping carrier.

Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery at admin@pitstopbiologics.com with your order number and photos of the damage. We will assess the issue and provide a suitable resolution.

International Shipping:
We may offer international shipping to selected countries. Customers are responsible for any customs duties, taxes, or import regulations applicable in their country.

Shipping Restrictions:
It is the responsibility of the customer to ensure that products can be legally imported into their location. Pitstop Biologics is not responsible for orders that are delayed, held, or confiscated by customs.

Contact:
For any shipping-related enquiries, please contact us at admin@pitstopbiologics.com.

Research Use Only Disclaimer:
All products sold by Pitstop Biologics are intended strictly for laboratory research purposes only. Products are not approved for human or animal consumption or use of any kind. By purchasing from us, you acknowledge that all products will be used in accordance with applicable laws and regulations.