Returns & Refunds policy
Order Cancellations:
Orders may be cancelled before they are dispatched by contacting us at:
Once an order has been processed or shipped, it cannot be cancelled.
Returns:
Due to the nature of our products, we do not accept returns for:
Change of mind
Incorrect selection
Orders no longer required
Opened or used products
All sales are considered final unless the item is faulty, damaged, or incorrect.
Faulty, Damaged, or Incorrect Items:
In accordance with Australian Consumer Law, you are entitled to a replacement or refund if a product:
Arrives damaged or defective
Is not as described
You receive the incorrect item
If this occurs, please contact us within 48 hours of delivery at:
Include:
Your order number
Description of the issue
Clear photos of the product
We will assess the issue and provide a resolution where applicable.
Refunds:
If a refund is approved:
It will be issued to your original payment method
Processing times may vary depending on your payment provider
Returns Process (if required):
In some cases, we may request the item be returned before issuing a refund or replacement.
Return shipping costs are the responsibility of the customer unless the item is confirmed faulty or incorrect
Returns must be approved prior to being sent
We recommend using a tracked shipping method, as we are not responsible for lost or damaged returns
Non-Returnable Items:
We do not accept returns for:
Change of mind
Opened or used products
Items not in original condition
Returns sent without prior approval
Compliance Notice:
All products sold by Pitstop Biologics are intended for research purposes only. It is the responsibility of the customer to ensure compliance with local laws and regulations.
Contact Us:
If you have any questions regarding this policy, please contact us at:
Pitstop Biologics
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